HYGGE Vester Step 2025 All Terrain Foldable Fat Tyres Electric Bike - Top Speed 15.5mph | 50mi Range | 48V Battery | 250W Power - Heron White

THIS SHIPPING POLICY IS EXCLUSIVELY FOR UK ORDERS.

Welcome to our online store! Here at Top Dog Bikes, we're committed to providing you with a seamless shopping experience, which includes clear and transparent shipping policies. Please take a moment to review our shipping guidelines. 

Upon placing an order, you will receive updates on its status and shipping details, along with the tracking number (via email) once the order has been dispatched.

Regarding the delivery service zone:
Currently, our delivery services are only available for locations within the UK.

Orders to mainland UK are typically processed within 1-2 working days and delivered within 3-5 working days. However, delivery may take longer for items that require customisation or White Glove Delivery service. For specific details, please refer to the estimated processing and delivery times listed on the relevant product page.

For UK destinations outside mainland UK, additional charges and longer delivery times may apply.

Orders are not shipped or delivered on weekends or public holidays.

In the event of a high order volume, shipments may experience delays of a few days. Please allow for extra transit time. If there is a significant delay in processing your order, we will notify you via email or phone.

Shipping Rates & Delivery Estimates

Shipping costs for your order will be calculated and displayed during checkout.

Please note that we only deliver to addresses within the United Kingdom.

Occasional delivery delays may occur.

Shipment to P.O. Boxes or APO/FPO Addresses

Top Dog Bikes ship only to physical addresses within the UK.

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a Shipment Confirmation Email containing your tracking number(s). The tracking information will become active within 24 hours.

Customs, Duties, and Taxes

Top Dog Bikes are not responsible for any customs duties or taxes applied to your order. Any fees incurred during or after shipping (such as tariffs or taxes) are the responsibility of the customer.

Damages

We kindly ask that you carefully inspect all items upon delivery, even if you don't intend to use them right away. If you notice any damage, please email clear photos and/or videos to info@topdogbikes.com within 48 hours of receiving your order. This will allow us to assess the situation and advise you on the next steps.

Please retain all packaging materials and damaged items before filing a claim.

Further Inquiries

If you have any additional questions regarding this Shipping Policy, please use our contact page or email our customer service team at info@topdogbikes.com.

Legal Notice: E-Bike and E-Scooter Use in the UK

We appreciate you considering purchasing an e-bike or e-scooter from Top Dog Bikes. It is important to be aware of the legal requirements in the UK to ensure both safety and compliance with the law.

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E-Bikes (Electrically Assisted Pedal Cycles, or EAPCs)

Key Legal Points:

Classification as an EAPC:

• The bike must have pedals that can be used to propel it.
• The motor must not exceed a maximum power output of 250 watts.
• The motor should not provide assistance once the bike reaches 15.5 mph (25 km/h).

Riding Requirements:

• Riders must be at least 14 years old.
• No license, insurance, or vehicle tax is required.

Where You Can Ride:

• EAPCs are permitted on public roads, cycle paths, and any area where regular bicycles are allowed.
• They cannot be used on pavements or pedestrian-only zones.

EAPC Identification:

Your e-bike must display either the manufacturer's name and power output or a sticker showing compliance with EAPC regulations.

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E-Scooters

Key Legal Points:

Privately Owned E-Scooters:

• It is illegal to use privately owned e-scooters on public roads, pavements, cycle lanes, or pedestrian areas.
• They may only be used on private land with the landowner's permission.

Rental E-Scooters:

The UK government is running e-scooter rental trials in select locations.

• Riders must: Be at least 16 years old.
• Hold a provisional driving licence.
• Follow local regulations on where e-scooters can be ridden (typically cycle lanes and roads).
• Rental e-scooters are insured by the operator.

Helmets and Safety:

• While wearing a helmet is recommended, it is not a legal requirement.
• Riders must adhere to local speed limits and safety guidelines.

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Penalties for Non-Compliance

Using a privately owned e-scooter in restricted areas or riding an e-bike that does not meet EAPC standards may result in:

• Fixed penalty notices.
• Points added to your driving licence.
• Fines for operating an uninsured or unlicensed vehicle.

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Future Developments

The UK government is currently considering updates to legislation regarding e-scooters and other personal electric transport devices. We recommend staying informed about any changes that could affect your ability to ride legally.

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Stay Informed and Ride Safely

We are committed to ensuring you can fully enjoy your e-bike or e-scooter purchase while remaining compliant with UK laws. If you have any questions or need further clarification, please do not hesitate to contact us.

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Disclaimer: This notice is for general informational purposes only and does not constitute legal advice. Laws and regulations may vary by location, and it is your responsibility to ensure compliance with all applicable laws.

CONTACT US

Phone: 01823 778 189
Email: info@topdogbikes.com

For any questions, feel free to reach out to us. Top Dog Bikes guarantees a response to all inquiries or special requests within 24 hours.

Phone and Live Chat Support:
Available Monday to Sunday: 8 AM - 8 PM (UK time).