Terms and Conditions

1. Introduction

Welcome to Top Dog Bikes. The company operates under VPInman Ltd, which is registered in the United Kingdom.

These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at topdogbikes.com (together or individually “Service”) operated by Top Dog Bikes.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound of them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at info@topdogbikes.com so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.

2. Communications

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at info@topdogbikes.com.

3. Purchases

If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

4. Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.

5. Refunds

We issue refunds for Contracts within 14 days of the original purchase of the Contract.

6. Content

Content found on or through this Service are the property of Top Dog Bikes or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

7. Prohibited Uses

You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:

0.1. In any way that violates any applicable national or international law or regulation.

0.2. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.

0.3. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.

0.4. To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.

0.5. In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

0.6. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.

Additionally, you agree not to:

0.1. Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.

0.2. Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.

0.3. Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.

0.4. Use any device, software, or routine that interferes with the proper working of Service.

0.5. Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.

0.6. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.

0.7. Attack Service via a denial-of-service attack or a distributed denial-of-service attack.

0.8. Take any action that may damage or falsify Company rating.

0.9. Otherwise attempt to interfere with the proper working of Service.

8. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

9. No Use By Minors

Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.

10. Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

11. Intellectual Property

Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Top Dog Bikes and its licensors. Service is protected by copyright, trademark, and other laws of and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of Top Dog Bikes.

12. Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to info@topdogbikes.com, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”

You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.

13. DMCA Notice and Procedure for Copyright Infringement Claims

You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

0.1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest;

0.2. a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;

0.3. identification of the URL or other specific location on Service where the material that you claim is infringing is located;

0.4. your address, telephone number, and email address;

0.5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

0.6. a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

You can contact our Copyright Agent via email at info@topdogbikes.com.

14. Error Reporting and Feedback

You may provide us either directly at info@topdogbikes.com or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.

15. Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by Top Dog Bikes.

Top Dog Bikes has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

YOU ACKNOWLEDGE AND AGREE THAT COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD PARTY WEB SITES OR SERVICES.

WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES OF ANY THIRD PARTY WEB SITES OR SERVICES THAT YOU VISIT.

16. Disclaimer Of Warranty

THESE SERVICES ARE PROVIDED BY COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THEIR SERVICES, OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THESE SERVICES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED FROM US IS AT YOUR SOLE RISK.

NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

17. Limitation Of Liability

EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS’ FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF COMPANY, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

18. Termination

We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.

If you wish to terminate your account, you may simply discontinue using Service.

All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

19. Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom, which governing law applies to agreement without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.

20. Changes To Service

We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.

21. Amendments To Terms

We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.

Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.

22. Waiver And Severability

No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.

If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

23. Acknowledgement

BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

24. Contact Us

Top Dog Bikes
Operated by VPInman Ltd, registered in the UK.
Address:
The Keep, Your Ecommerce Accountant, Creech Castle,
Taunton, Somerset, TA1 2DX, United Kingdom
Phone: 01823 778 189
Email: info@topdogbikes.com
Company Registration Number: 15967921

For any questions, feel free to reach out to us. Top Dog Bikes guarantees a response to all inquiries or special requests within 24 hours.
Phone and Live Chat Support:
Available Monday to Sunday: 8 AM - 8 PM (UK time).

FAQ's

What is an Electric Bike?

An electric bike (e-Bike) is a bicycle fitted with a motor and battery that assist your pedalling. This makes climbing hills, commuting, or riding longer distances easier and less tiring.

Which countries do you ship to?

We only offer shipping within the United Kingdom. Our business days are Monday through Sunday

Do I need a license to ride an electric bike ?

Do I need a licence to ride an electric bike?

No. In the UK you must be over 14 years old to ride an electric bike however you don’t need a licence, tax or registration.

Are Electric Bikes Road Legal?

EAPC Rules: Electrically Assisted Pedal Cycle

To be road legal in the UK, electric bikes must comply with specific EAPC (Electrically Assisted Pedal Cycle) regulations:

Pedals Required: The bike must have pedals, and the rider must be able to use them to propel the bike.

Speed Limitation: The electric motor must not assist the bike beyond 15.5 mph (25 km/h).

Power Output: The motor's maximum power output must not exceed 250 watts.

Additionally, EAPC-approved e-bikes must include a device that displays either:

The motor's power output or manufacturer.

The battery voltage or maximum speed.

If an electric bike exceeds the 250-watt power output or the 15.5 mph speed limit, it cannot be used on UK public roads without obtaining type approval, insurance, tax, a number plate, and passing an MOT.

Only e-bikes that meet EAPC regulations can be used on UK public roads without requiring tax, insurance, or registration. For more information on EAPC regulations, visit: UK Government Electric Bike Rules.

If you purchase an e-bike that does not comply with these rules, it can only be used off-road on private land unless you secure the necessary type approval, insurance, tax, number plate, and MOT. Please note that you will be responsible for obtaining these requirements.

How fast can e-Bikes go?

UK-legal e-Bikes provide assistance up to 15.5mph (25km/h). After this, the motor cuts out, though you can pedal faster if you wish. Bikes with more than 250W of motor power or assistance beyond 15.5mph fall under moped/motorcycle regulations.

What's the difference between Cadence Sensor & Cadence/Torque Sensor

What is a Tannus Armour Tyre insert?

What payment methods do you accept?

We accept a variety of payment methods, including American Express, Bitcoin, Apple Pay, Google Pay, MasterCard, PayPal, Shop Pay, and Visa.

What is Wisper's Full Throttle Option

Wisper's full throttle E-Bikes that will power our bikes up to 15.5mph without pedalling.

Is it secure to shop here?

Yes, your financial information is secure. All online purchases are made on an SSL-secured website. Once you place an order, your details are encrypted and securely forwarded to the credit card company for final clearance. We do not store your credit card information on our systems.

What delivery options do you have?

How long will delivery take?

Estimated delivery times can be found on each product page, as they may vary by brand. Once your order is dispatched, you'll receive tracking information to monitor the delivery status. If you need your delivery on a specific date, please email us with your order number, or leave a note at checkout, and we'll do our best to accommodate your request.

Standard delivery on orders over £500 are free for all mainland UK addresses. For orders under £500, the shipping cost is £20. For more information, please refer to our Shipping Policy.

If you're located off the mainland, please get in touch for a delivery quote.

How far can I ride on a single charge?

Range depends on the battery size, assistance level, terrain, rider weight, and riding style. On average, most e-Bikes achieve 50–100km per charge.

How long does it take to charge the battery?

Charging typically takes 3–5 hours, depending on battery capacity and charger type.

What's Torque Vs Power?

Torque vs. Power: Understanding the Difference Between Power and Torque

If you follow the automotive industry, you're likely familiar with the terms power and torque.
These are both critical elements of an engine’s performance, and
understanding the difference between them can be challenging. This guide
aims to clarify the distinction between power and torque, especially in
the context of electric bicycles, or e-bikes, where you may hear the
terms e-bike torque vs. watts.

What is Torque?

Torque refers to the rotational force applied to an object, often
related to a rotating shaft or wheel. Essentially, torque is the force
that causes an object to rotate around its axis. It is a vector, meaning
it has both magnitude and direction.

In mechanical systems like engines and electric motors, torque is
crucial. In an engine, for example, torque is the twisting force applied
to the crankshaft, which ultimately drives the wheels of a vehicle.
High torque is necessary for tasks such as accelerating, climbing hills,
and lifting heavy objects.

What is Power?

Power is the rate at which work is done or energy is transferred. In
other words, power measures how quickly energy is consumed or produced.
The higher the power, the faster work or energy is transferred.

In the International System of Units (SI), power is measured in watts
(W), which equals one joule per second. In the automotive world,
horsepower is commonly used to measure power output. When comparing
torque vs. power, people often refer to torque vs. horsepower.

Torque vs. Power: Key Differences


  1. Representation


    Horsepower: Horsepower measures the total power output
    of an engine, incorporating both force (torque) and speed. It is related
    to maintaining high speeds or achieving quick acceleration.

    Torque: Torque reflects the engine's ability to do work, particularly for tasks that involve twisting or rotation.


  2. Units of Measurement


    Horsepower: Horsepower (hp) is used to measure power or the rate at which work is done, often referring to an engine’s output.

    Torque: Torque is typically measured in pound-feet (lb-ft) or Newton-meters (Nm).


  3. Load Capacity

    Engines with more horsepower (power) can accelerate faster and reach
    higher speeds but may struggle with heavy loads. Conversely, a vehicle
    with higher torque can carry heavier loads, though it may accelerate
    more slowly.

Power and Torque in Electric Bikes: E-bike Torque vs. Watts

When it comes to electric bikes (e-bikes), torque
and power still play significant roles, but there are some differences
compared to traditional internal combustion vehicles. Let’s break down e-bike torque vs. watts.

Definition

Torque: On an e-bike, torque refers to the rotational
force produced by the electric motor, which helps accelerate from a
standstill, climb hills, and overcome resistance.

Power (Watts): Power in an e-bike is the rate at which
work is done or energy is transferred, and is the product of motor
torque and rotational speed (RPM).

Importance

Torque: High torque is crucial for strong acceleration, especially when starting from a stop or climbing inclines.

Power (Watts): Power determines how fast an e-bike can
maintain high speeds on flat terrain, indicating how quickly it can
reach and sustain a given speed.

Measurement

Torque: E-bike torque is measured in Newton meters (Nm) and is often one of the key specifications listed by manufacturers.

Power (Watts): E-bike power is typically measured in watts (W) or kilowatts (kW), and represents the motor's total power output.

Engwe E-bike Power and Torque

Engwe offers a range of e-bikes with different power and torque ratings. Most of Engwe’s models, such as the P275 Pro, E26, L20, Engine X, T14, and P26, feature a 250W motor, which meets UK electric bike standards. The torque ratings of these e-bikes vary, ranging from 25Nm to 70Nm, with many models offering 55Nm, 65Nm, and 70Nm
options. These torque figures contribute to excellent performance,
acceleration, and efficiency, making Engwe bikes ideal for daily
commutes or fitness.

Conclusion

Power and torque are essential in understanding the performance of
any engine or motor. Torque is the twisting force that drives the work,
while power measures the total energy output, combining force and speed.
In electric bikes, both power and torque are critical for overall
performance, acceleration, and efficiency.

When choosing an e-bike, it's important to consider both torque and
power specifications to find the right model for your riding preferences
and intended use. With the right balance of torque and power, an e-bike
can provide a smooth, efficient, and enjoyable riding experience.

What happens if the battery runs out?

Your e-Bike will still function as a normal bicycle. You can continue riding without power, though it will require more effort. This makes it a reliable backup option if you run out of charge.

Pedelec Vs S-Pedelec?

Which Electric Bike is Right for You?

Electric bikes (e-bikes) have transformed cycling by offering a motorized boost to riders. Two common types of e-bikes are Pedelecs and S-Pedelecs,
each offering different speeds, legal requirements, and riding
experiences. In this guide, we’ll explore the differences between these
two options to help you choose the right one for your needs.

What is a Pedelec?

A Pedelec
(short for "pedal electric cycle") is an e-bike designed to assist your
pedaling. The motor activates as you begin pedaling and provides
varying levels of assistance depending on how much effort you put in.
The harder you pedal, the more help you receive from the motor, and when
you stop pedaling, the motor stops as well.

Key Characteristics of a Pedelec:


  • Speed Limit: Pedelecs are usually
    capped at around 15.5 mph (25 km/h) in many countries. Their purpose is
    to assist rather than replace pedaling.

  • Legal Status: Pedelecs are
    typically considered regular bicycles in most areas, meaning they don’t
    require special permits or licenses. However, they must comply with
    certain regulations, such as speed limits.

  • No Throttle: These bikes don't have a throttle; motor assistance is entirely based on pedaling input.

  • Riding Experience: Riding a
    Pedelec feels like riding a traditional bicycle, but with added electric
    assistance, making it perfect for longer rides or tackling hills.

What is an S-Pedelec?

An S-Pedelec
(or "speed Pedelec") is a more powerful version of the Pedelec,
designed for higher speeds and longer commutes. These bikes typically
offer more electric assistance, including a throttle for extra control.

Key Characteristics of an S-Pedelec:


  • Higher Speed: S-Pedelecs can exceed 28 mph (45 km/h), making them suitable for faster-paced riding and longer commutes.

  • Legal Considerations: Unlike
    Pedelecs, S-Pedelecs may be subject to additional legal requirements,
    such as registration, insurance, and special permits, depending on local
    laws.

  • Throttle Option: Many S-Pedelecs
    come with a throttle, allowing you to accelerate without pedaling, which
    can be useful for quick starts or maintaining high speeds.

  • Riding Experience: The riding
    experience is similar to that of a motorcycle or scooter, with higher
    speeds and faster acceleration, ideal for those who prefer a more
    powerful ride.

Choosing Between Pedelec and S-Pedelec

Your choice between a Pedelec and an S-Pedelec
depends on your preferences, intended use, and local regulations. Here
are some factors to consider:


  • Speed and Commute Length: If you
    need a fast and efficient option for longer commutes, an S-Pedelec may
    be a better fit. If you prefer a more leisurely pace and shorter trips, a
    Pedelec might be all you need.

  • Legal Requirements: S-Pedelecs
    are subject to more regulations, so it's important to research your
    local laws and be prepared to meet any necessary requirements.

  • Riding Experience: Consider
    whether you want a bike that feels like a traditional bicycle with added
    support (Pedelec) or one that offers higher speeds and throttle control
    (S-Pedelec) for a more motorcycle-like experience.

  • Budget: S-Pedelecs tend to cost more due to their additional power and features, so make sure to factor in your budget when deciding.

In conclusion, Pedelecs and S-Pedelecs offer
distinct riding experiences tailored to different needs. Your choice
should align with your intended use, local regulations, and personal
preferences. No matter which option you select, both Pedelecs and
S-Pedelecs provide a fun, eco-friendly way to explore the world around
you with the added benefit of electric assistance. Happy riding!

Can I ride an e-Bike in the rain?

Yes. Most e-Bikes are water-resistant and safe to ride in wet weather. Avoid submerging the bike in water, and dry it off after use to prolong its life.

What maintenance does an e-Bike need?

Maintenance is similar to a standard bicycle: check tyre pressures, lubricate the chain, and keep brakes in good condition. You should also keep the battery contacts clean and ensure software/firmware updates are applied when needed. 

When can I expect my order to arrive?

We aim to ship orders within 48 hours (Monday to Saturday). If you haven’t received your order within 5 days of receiving your shipping confirmation, please contact us at info@topdogbikes.com with your full name and order number.

What if I entered the wrong address or details?

If you need to update your address or any other information, please email us at info@topdogbikes.com, or contact us here, and we will assist you in making the changes.

Can I get a refund if the product doesn't work or something goes wrong?

Please inspect your order upon receipt. If you receive a defective or damaged item or the wrong product, contact us immediately so we can assess the issue and resolve it. For more details, please refer to our Refund and Return Policy

What is the warranty on TopDogBikes e-Bikes?

All our Bikes come with a manufacturer’s warranty covering the frame, motor, and battery for a set period. Some manufacturers offer an extended warranty up to 2 years.

Engwe's Extended Warranty

What is your Orders & Payment policy?

Do you accept Cycle to Work vouchers?
Yes, we accept all Cycle to Work schemes. To complete your purchase, please email your certificate or Letter of Collection to info@topdogbikes.com, along with details of the bike and accessories you’d like, your shipping address, and your mobile number.

I haven't received my order confirmation.
If you didn’t receive an order confirmation email, please check your junk or spam folders, as they can sometimes end up there. If you still can't find it, reach out to us at info@topdogbikes.com. It’s possible there was a typo in your email address, and we can easily fix that.

I’m having trouble at checkout.
We’re sorry to hear you’re experiencing issues. If your debit or credit card is being declined, please contact your bank, as we can’t control payment methods. If your bank has sent you an authorization message, you’ll need to complete that before trying to pay again. If your issue is unrelated to payment, please contact us right away at info@topdogbikes.com or call 01823778189.

What payment methods do you accept?
We accept all credit and debit cards, PayPal Klarna and Bitcoin.

Do you offer finance options?
Yes, we have several finance options available:

  • PayPal 0% Credit
  • Klarna Pay in 3 monthly installments

Do you offer a student discount?
Yes, we provide a £70 discount on your entire order. Please email us your student ID to receive your discount code.

How do I cancel my order?
To cancel your order, please contact us immediately at info@topdogbikes.com or call 01823778189. If your order has already been dispatched, there may be additional fees. Please include your order number in your message. If it hasn't shipped yet, we can usually stop the shipment and issue a refund. Note that returned products must be in ‘as new’ condition, with all components and original packaging included, and there will be a charge for the return.

Feel free to adjust any specific details!

What is your return policy?

We offer a 14-day return policy. Items must be in the same condition, unworn or unused, with tags and original packaging. Contact us at info@topdogbikes.com to initiate a return and receive further instructions.

Can I exchange or return an item?

We do accept exchanges and they follow the same conditions as returns:The item must have been sold on our online store.
The item shouldn’t have been used in any way.
The item should be in its original packaging with all the tags etc.
The return or exchange request is made within 14 days of delivery.
To request an exchange, please submit your request via the Contact Us form. A member of our support staff shall respond as soon as possible.

How long does delivery take?

Once your order is placed and in stock, it will be dispatched within 5 working days. You’ll receive tracking details via email within 24 hours of dispatch.

Can I come to the Shop for a Test Ride?

We do not have a physical Shop, we are online only. Our company address, is our offices only.

  • Five Star Reviews

    Your amazing reviews show our dedication to delivering a first-class
    experience every time. Our goal is simple — to get it right for you,
    every step of the way.

  • Free Delivery over £500

    Fast, Free Delivery — No Hidden Costs! Get your new ride delivered
    straight to your door — fast and free on all orders over £500. Shop from
    the comfort of home.

  • Our Price Match Promise

    At Top Dog Bikes, we’re committed to giving you the best deal possible.
    With our price match guarantee, you can shop with confidence knowing
    you’re getting top value. Our goal is simple — to get more people
    riding! T&Cs apply.

  • Our Team Of Experts

    Our friendly experts are ready to help you find the perfect bike for your needs. With us, you’re in safe hands — from choosing your ride to support after it’s arrived. We’re with you all the way

  • Flexible Finance Options

    Get your new wheels without the stress of paying it all at once! We’ve teamed up with PayPal, Klarna, and Shop Pay to make it simple and affordable to get the products you love.

  • 14 Day Returns

    Shop with Confidence at Top Dog Bikes. When you shop with us, you’re covered! Every purchase comes with a warranty, and we offer a 14-day return policy, so you can ride away knowing you’re fully protected. T&Cs apply.

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