Shop with Confidence at Top Dog Bikes.

When you shop with us, you’re covered! Every purchase comes with a warranty, and we offer a 14-day return policy, so you can ride away knowing you’re fully protected. T&Cs apply.

Waranty Policy

Order Confirmation:

Upon placing your order with TopDogBikes, we will pre-authorize your card to verify payment, but your card will not be charged until we confirm product availability. We will promptly check with our supplier to ensure that your chosen item is ready for immediate shipment. Once confirmed, your payment will be processed, and your order will be dispatched. If there is any delay, such as an item being on backorder, we will cancel the pre-authorization and notify you accordingly.

Order Delivery:

For items currently in stock, your card will be charged, and your order will be dispatched within 5 working days. You will receive tracking details via email within 24 hours of dispatch. If you do not receive tracking information within 6 working days, please contact us at info@topdogbikes.com for assistance.

• (Shipping time may vary slightly depending on circumstances)

Our Couriers: We use reputable couriers such as DPD, UK Mail, DHL, FedEx, and UPS to ensure secure and timely deliveries.

Free UK Mainland Delivery:

Orders over £500.00 qualify for free delivery to mainland UK. Deliveries to offshore islands (e.g., Isle of Wight, Northern Ireland) will incur shipping costs calculated as per the E-Bike manufacturer's delivery policy, minus the mainland delivery cost.

Damages:

Please inspect all items upon delivery. We strongly recommend refusing delivery of any damaged items. In case you discover any damage, please send clear photos to info@topdogbike.com to facilitate an insurance claim.

Shipping Damage Claims:

Inspect your products immediately upon receipt. Claims for shipping damage cannot be accepted beyond 14 days from receipt. Please note any damage on the Bill of Lading and document it with photographs, including dates. Retain all packaging and paperwork until the inspection process is complete.

Cancellations & Refunds:

Orders cancelled after 48 hours may be subject to additional fees. If your order has already been dispatched, you are responsible for return shipping costs. Refunds will be issued only to the original payment method.

Cooling Off Period:

You have a 14-day cooling-off period for purchases made without physically seeing the product, unless the item is bespoke or made to measure. For more details on cooling-off periods, please refer to Citizens Advice.

Our Journey

My name is Vincent Inman, after retiring from a 35-year career in the motor industry due to arthritis, and an old leg injury, I needed a new path.

My lifelong passion for bikes—both bicycles and motorcycles—led the way.

As my knee pain worsened, cycling—the activity I once loved—became nearly impossible.

That all changed during a visit to friends in Amsterdam, where we discovered their everyday mode of transport: the electric bike. One ride was all it took—I was hooked.

Unlike traditional cycling, e-bikes didn’t put strain on my knees, and for the first time in years, I could enjoy the freedom of riding again.

Guida, my wife, was just as inspired. Together, we realized how many people in the UK could benefit from this same experience.

With my background in engineering and her 30 years of customer service expertise, we set out on a mission: to make e-bikes accessible for everyone, while promoting fun, health, and sustainable transport.

After months of research and preparation, Top Dog Bikes was born.

Myself Vincent Inman (CEO) & my wife Guida

My femur 2020 after break

Thank you for visiting Top Dog Bikes. May your journeys be limitless!

Member of The Association of Cycle Traders. The Largest cycle trade membership organisation in the UK.

Top Dog Bikes
Operated by VPInman Ltd, registered in UK.

Phone: 01823 778 189
Email: info@topdogbikes.com
Company Registration Number: 15967921

For any questions, feel free to reach out to us. Top Dog Bikes guarantees a response to all inquiries or special requests within 24 hours.

Phone and Live Chat Support:
Available Monday to Sunday: 8 AM - 8 PM (UK time).