BILLING TERMS AND CONDITIONS

Clarifications

The owner of the website, also referred to as the "seller," is the party that receives the purchase order. The term "buyer" refers to the individual or business placing the order. In this context, the products or services purchased from the seller are referred to as "goods" or "services."

Repayment

Payment is only requested once an order is completed. If payment is not received or if the payment method is declined, the order will not be processed, and no products will be shipped. In the event of a payment default by the buyer, ownership of the items reverts to the seller.

To finalize your purchase, select "Checkout." If you already have an account, please log in. If not, you can create an account or proceed as a "guest" user. On the checkout page, you will see the total purchase amount, and you will be required to provide both payment and billing information.

Top Dog Bikes accepts the following payment methods: Visa, Mastercard, Maestro, Apple Pay, Google Pay, Shop Pay, Bitcoin and PayPal.

How do we ensure secure financial transactions?

We process payment card information using a secure, encrypted connection. Our safe checkout procedure is safeguarded by 128-bit SSL encryption technology. Look for a small lock icon in the corner of your browser window to verify a secure transaction. After a purchase is complete, credit card information is not stored in our system but instead is securely transferred to our bank. This ensures that you can use your credit card or bank account details with complete confidence.

At Top Dog Bikes, our goal is to provide every customer with a stress-free, enjoyable online shopping experience. To protect you, we have implemented a payment verification process. Before completing a purchase, we may need to verify certain customer information. Please ensure that the details you provide are accurate and up-to-date to facilitate this process.

Shipping Guidelines

The buyer agrees to pay any applicable shipping costs specified by the seller. If an item is lost or stolen during transit, the seller is fully responsible for the cost of the transaction. The seller is committed to taking all reasonable precautions to prevent loss, damage, or destruction of the goods or services during shipping. For more information, please review our shipping policy.

Refund and Return Policy Guidelines

Buyers may return an item within 14 days of delivery for a refund or exchange, provided they contact the seller within this period. To initiate a return, email customer service at info@topdogbikes.com or use the contact form on our website. Return shipping costs are the responsibility of the buyer. Refunds will be processed using the same payment method used for the original purchase.

For more details, please refer to our refund policy section.

Cancellation Policy

We aim to process all orders within 48 hours. If you cancel your order within 48 hours, no fees will be charged. However, if you cancel after 48 hours or after the order has been dispatched, you will be subject to a 20% restocking fee, as well as the cost of return shipping.

Complaints

If you encounter any issues with the items or the seller, please contact our support team at info@topdogbikes.com. While we aim to resolve all complaints, there is no guarantee that a resolution will be reached. The seller will be notified, and all available options will be carefully evaluated.

Legal Matters

Once the buyer has taken possession of the goods or services, the seller is not responsible for any health or safety risks associated with their use. The seller is also not liable for any damage caused by the buyer’s handling of the products. Any disputes arising from the use of this website will be governed by the laws of the United Kingdom.

Changes to Payment Guidelines

These payment guidelines are subject to change in the future. By making a purchase on our website, you agree to the terms outlined in our billing policy.