Do I need a licence to ride an electric bike?

No. In the UK you must be over 14 years old to ride an electric bike however you don’t need a licence, tax or registration.

Are Electric Bikes Road Legal?

EAPC Rules: Electrically Assisted Pedal Cycle

To be road legal in the UK, electric bikes must comply with specific EAPC (Electrically Assisted Pedal Cycle) regulations:

Pedals Required: The bike must have pedals, and the rider must be able to use them to propel the bike.

Speed Limitation: The electric motor must not assist the bike beyond 15.5 mph (25 km/h).

Power Output: The motor's maximum power output must not exceed 250 watts.

Additionally, EAPC-approved e-bikes must include a device that displays either:

The motor's power output or manufacturer.

The battery voltage or maximum speed.

If an electric bike exceeds the 250-watt power output or the 15.5 mph speed limit, it cannot be used on UK public roads without obtaining type approval, insurance, tax, a number plate, and passing an MOT.

Only e-bikes that meet EAPC regulations can be used on UK public roads without requiring tax, insurance, or registration. For more information on EAPC regulations, visit: UK Government Electric Bike Rules.

If you purchase an e-bike that does not comply with these rules, it can only be used off-road on private land unless you secure the necessary type approval, insurance, tax, number plate, and MOT. Please note that you will be responsible for obtaining these requirements.

How long will delivery take?

Estimated delivery times can be found on each product page, as they may vary by brand. Once your order is dispatched, you'll receive tracking information to monitor the delivery status. If you need your delivery on a specific date, please email us with your order number, or leave a note at checkout, and we'll do our best to accommodate your request.

How much do you charge for home delivery?

Standard delivery is free for all mainland UK addresses. If you're located off the mainland, please get in touch for a delivery quote.

Do you accept Cycle to Work vouchers?
Yes, we accept all Cycle to Work schemes. To complete your purchase, please email your certificate or Letter of Collection to info@topdogbikes.com, along with details of the bike and accessories you’d like, your shipping address, and your mobile number. [Click here for more information.]

I haven't received my order confirmation.
If you didn’t receive an order confirmation email, please check your junk or spam folders, as they can sometimes end up there. If you still can't find it, reach out to us at info@topdogbikes.com. It’s possible there was a typo in your email address, and we can easily fix that.

I’m having trouble at checkout.
We’re sorry to hear you’re experiencing issues. If your debit or credit card is being declined, please contact your bank, as we can’t control payment methods. If your bank has sent you an authorization message, you’ll need to complete that before trying to pay again. If your issue is unrelated to payment, please contact us right away at info@topdogbikes.com or call 0333 050 3189.

What payment methods do you accept?
We accept all credit and debit cards, PayPal, Splitit (for splitting costs with your existing credit card), and all Cycle to Work providers.

Do you offer finance options?
Yes, we have several finance options available:

• Splitit (split the cost with your existing credit card)
• PayPal 0% Credit
• Cycle to Work Scheme
  You can find more details on how to use these options [here].

Do you offer a student discount?
Yes, we provide a £70 discount on your entire order. Please email us your student ID to receive your discount code.

How do I cancel my order?
To cancel your order, please contact us immediately at info@topdogbikes.com or call 01823778189. If your order has already been dispatched, there may be additional fees. Please include your order number in your message. If it hasn't shipped yet, we can usually stop the shipment and issue a refund. Note that returned products must be in ‘as new’ condition, with all components and original packaging included, and there will be a charge for the return.

Feel free to adjust any specific details!

We offer a 14-day return policy. Items must be in the same condition, unworn or unused, with tags and original packaging. Contact us at info@topdogbikes.com to initiate a return and receive further instructions.

Once your order is placed and in stock, it will be dispatched within 5 working days. You’ll receive tracking details via email within 24 hours of dispatch.